WhatsApp integration
Reach customers on WhatsApp from your Cliux site
Add click-to-chat buttons, automated order notifications, and support handoffs via WhatsApp Business API.
Why connect WhatsApp
Click-to-chat on any page
Embed WhatsApp chat buttons with pre-filled messages on product pages, contact forms, and checkout confirmation.
Order and booking notifications
Send automated WhatsApp messages for order confirmations, shipping updates, and appointment reminders.
CRM conversation history
WhatsApp threads sync to Cliux CRM contact records so your team has full context before responding.
Multi-agent inbox support
Route WhatsApp messages to team members or departments. Ideal for ecommerce support and local businesses.
How to set up WhatsApp
- 1
Connect WhatsApp Business
Link your WhatsApp Business Account via Meta Business Suite or a supported BSP. Verify your phone number.
- 2
Authorize in Cliux
Integrations → WhatsApp → Connect. Cliux registers webhooks for incoming messages and delivery receipts.
- 3
Add chat widgets and templates
Drop WhatsApp buttons on pages via the editor. Configure message templates for order and booking notifications.
- 4
Test conversations
Send a test message from your site, reply from WhatsApp, and confirm the thread appears in Cliux Inbox.
FAQ
Do I need WhatsApp Business API?
Click-to-chat works with any WhatsApp number. Automated notifications and inbox sync require WhatsApp Business API.
Are message templates required?
Yes for outbound notifications outside the 24-hour window. Cliux provides pre-approved templates for common ecommerce events.
Can multiple team members reply?
Yes. Cliux Inbox supports team assignment, internal notes, and conversation routing for WhatsApp threads.
Is it available in Turkey and EU?
Yes. WhatsApp Business API is supported globally. Message pricing varies by country and is billed by Meta or your BSP.
Connect WhatsApp in minutes
Start free — no credit card required. Enable integrations from your dashboard.
Start for free