Service Level Agreement

Cliux commits to 99.9% monthly uptime for the core platform (editor, publishing, API, and authentication) for customers on Pro, Business, and Unlimited SaaS plans. Uptime is measured excluding scheduled maintenance announced at least 48 hours in advance.

Pro: email support within 24 business hours. Business: priority email within 12 business hours. Unlimited SaaS: dedicated support within 4 business hours plus optional Slack channel. Enterprise agreements may include custom SLAs.

If monthly uptime falls below 99.9%, eligible paid customers may request a service credit equal to 10% of that month's subscription fee for uptime between 99.0%–99.9%, or 25% for uptime below 99.0%. Credits are applied to future invoices and do not exceed one month's fees. Requests must be submitted within 30 days of the incident month.

This SLA does not cover downtime caused by factors outside Cliux control: third-party provider outages, customer misconfiguration, force majeure, or abuse of the platform. Free-tier accounts are not covered by this SLA.

Current and historical service status is published at cliux.com/status. Subscribe to updates for real-time incident notifications.